How to File Grievances and Appeals

Chinese Community Health Plan (CCHP) wants you to be satisfied with the services you receive. We want to hear from you when you have any problems or issues with the health plan. When you have a problem or a complaint, call Member Services at 415-834-2118. They can explain your health plan benefits, or, if your problem is about another matter, they will work on solving it right away.

Member Services can also help you file a grievance. CCHP will not discriminate against you for filing an appeal or grievance. For complaints, use the CCHP complaint form available from Member Services, in all CCHP physician offices, or on our Web site at www.cchphmo.com. Or you may send us a letter or fax, or come to our office. Your doctor can also file a grievance for you.

What happens after you file? Within five calendar days after receiving your request, we will send you a letter letting you know that we received your complaint. Within 30 days after we receive your request, we will send you a written notice with CCHP’s answer and the process for reopening the case if you are not satisfied with our response.