CCHP Member Services

CCHP has a team of friendly bilingual Member Services representatives ready to answer questions about your plan benefits, provider network information, and procedure for using the plan. We encourage you to inform us right away if you have questions concerns or problems related to your covered services or the care you receive.

CCHP Member Services is available to take your calls from 8:00 AM to 8:00 PM, 7 days a week. You can reach this office by calling toll-free at 1-888-775-7888. TTY users can call 1-877-681-8898.

Answering your Questions

CCHP Member Services representatives will answer your questions about:

Covered services
Making address or phone number changes
Primary Care Physician changes
Enrollment or Disenrollment procedures
Appeal and Grievance rights and procedures
Medical care when you are traveling
The quality of care you are getting
Mental Health Benefits
In-Network Provider Access
Claims Processing
ANY other questions or concerns regarding the CCHP Program

If you are a member of our CCHP Senior Program (HMO) or CCHP Senior Select Program (HMO SNP) with questions about your Medicare Part D prescription drug coverage you may call Member Services from 8:00 AM to 8:00 PM seven (7) days a week.

Nurse Advice Line

While your physician's office is the best resource for your health questions, they may not be available all the time. CCHP's 24/7 Nurse Advice Line is available get advice from a registered health professional, even on evenings, weekends or other times when your physician is not available.

Grievance and Appeal

GRIEVANCE FORM

Contacting CCHP's Member Services Department

By Phone:	415-834-2118
TTY users:	1-877-681-8898
By Fax:	415-397-2129
In Person:	835 Jackson Street, San Francisco, CA 94133 (Located on the first floor of the old Chinese Hospital Medical office Building)
By Mail:	Attn: Member Services Department Chinese Community Health Plan 445 Grant Avenue, Suite 700 San Francisco, CA 94108