CCHP Member Services
CCHP has a team of friendly bilingual Member Services representatives to answer questions about your plan benefits, provider network information and procedures for using the plan. We encourage you to let us know right away if you have questions concerns or problems related to your covered services or the care your receive. Our business hours are 8:30 a.m. to 5:00 p.m., Monday through Friday. However, if you are a CCHP Senior Program member or CCHP Senior Select Program member and your question is only about your Medicare Part D prescription drug coverage you may call Member Services from 8:00 a.m. to 8:00 p.m., seven days a week.
Member Services Department
Call: 415-834-2118
For hearing impaired call TDD/TTY: 877-681-8888
Visit: 835 Jackson Street, San Francisco, CA (Located on the first floor of the old Chinese Hospital building)
Write: 445 Grant Avenue, Suite 700 San Francisco, CA 94108
Answering Your Questions
CCHP Member Services representatives will answer your questions about:
- Covered services
- Making address or phone number changes
- Primary Care Physician changes
- Enrollment or disenrollment procedures
- Appeal and grievance rights and procedures
- Medical care when you are traveling
- The quality of care you are getting
- ANY other questions or concerns regarding the CCHP Program