CCHP has a team of friendly bilingual Member Services representatives ready to answer questions about your plan benefits, provider network information, and procedure for using the plan. We encourage you to inform us right away if you have questions, concerns or problems related to your covered services or the care you receive.
CCHP Member Services is available to take your calls from 8:00 a.m. to 8:00 p.m., 7 days a week. You can reach Member Services Center by calling toll-free at 1-888-775-7888 or locally 1-415-834-2118. TTY users can call 1-877-681-8898.
For more information, select your plan:
Answering your Questions
CCHP Member Services representatives will answer your questions about:
Making address or phone number changes
Primary Care Physician changes
Enrollment or Disenrollment procedures
Appeal and Grievance rights and procedures
Medical care when you are traveling
The quality of care you are getting
Mental Health Benefits
In-Network Provider Access
ANY other questions or concerns regarding the CCHP Program
Nurse Advice Line
While your physician's office is the best resource for your health questions, they may not be available all the time. CCHP's 24/7 Nurse Advice Line is available so you can get advice from a registered health professional, even on evenings, weekends or other times when your physician is not available.